Xfinity box stuck on welcome screen. If the problem persists, try using an ethernet connection. Xfi...

Step 4: your cable box will be rebooted. 2. Restart using

Sep 7, 2023 · To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. What fixed this was going to the iPhone app “Xfinity My Account” then selecting TV, Troubleshoot ...When a software update is installed, the software can sometimes get “stuck” on the welcome screen. To resolve this, please try unplugging the TV for a few minutes and …I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu.Here are the troubleshooting steps I have taken: Reset the box 50+ times using several wait times after the power is pulled (5 seconds, 10 seconds, 30 seconds, 2, 5 minutes, etc). I tried resetting the box from the Xfinity portal, however, it is not showing up the connected devices list (only the older box shows up).Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box.Hey @user_c948e1, thank you for reaching out to Xfinity Support on our Forums. Since the welcome screen is showing, it should be an issue with the HDMI port unless it is related to the handoff. We may need to reprogram the box or replace it. Can you send us a direct message so we can help? To send a direct message: Click "Sign In" if …While setting up my new flex streaming setup box I was able to connect to my internet Network and my remote. However after choosing my language and confirming the last four digits of my phone number the screen turns black and all I see are three loading dots. Those loading dots remain on the screen for over an hour without change.Nov 28, 2019 · It is not a direct path to Shaw Support. Call 1-888-472-2222 to get help. It's possible that a service call will be necessary to replace the device. Or, for a replacement device to be shipped, via Canada Post, to you, for self-installation, and return of the current device. BlueCurve TV Player XG1V4 screen is stuck on "Welcome. Bienvenido. To reset your Xfinity Cable box, you will need to unplug the power cord from the back of the box. Once this is done, wait a full minute and plug the power cord back in. You may need to press the “Power” button on top of your box or remote to turn it on after you have plugged it back in. Once your box is back on, you may need to run through ...So? Let's get started, Contents hide 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS ConnectionUsers share their experiences and solutions for X1 box that reboots to the welcome screen and does not respond to remote commands. Some suggest it is a common problem with the loader image, others say it is a sign of a defective box.May 12, 2021 · About Xfinity Box. This Xfinity Box is not different from the typical DVR. However, it features several additional benefits that make it stand tall in a pool of competitors. The Xfinity Box is offered for free by Comcast. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Xfinity Flex stuck on Welcome Connecting to your entertainment experience. I recently received a Flex streaming device when I subscribed to Xfinity Internet service. The Flex box worked fine when the installer first configured it to connect via WiFi to the Xfinity-supplied Gateway. I have since purchased a Motorola MB8600 cable …One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. So, if you are not able to fulfill your entertainment cravings …But then I realized the issue wasn’t the box, it was the TV. I rebooted the TV and it worked, it seems like the flex box is just fine, it’s just the TV’s fault. I don’t know if it helps. I tried plugging the Flex box into a tv. I goes to the welcome screen but then cuts to black. The white light on the box is still on but nothign else ...Official Employee. •. 618 Messages. Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help. I no longer work for Comcast.Turn off your the device that has HBO Max. Unplug your Modem and Router from the power source. Wait for a minute then plug your modem and router back into the power source. Wait until the lights ...While setting up my new flex streaming setup box I was able to connect to my internet Network and my remote. However after choosing my language and confirming the last four digits of my phone number the screen turns black and all I see are three loading dots. Those loading dots remain on the screen for over an hour without change.May 20, 2022 · Tv stuck on welcome screen Hello @user_6729a9, I am sorry to hear that your TV was stuck on the welcome screen. Sep 15, 2023 · Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box. Hey @user_c948e1, thank you for reaching out to Xfinity Support on our Forums. Since the welcome screen is showing, it should be an issue with the HDMI port unless it is related to the handoff. We may need to reprogram the box or replace it. Can you send us a direct message so we can help? To send a direct message: Click "Sign In" if necessaryTrying to connect the new X1 TV Box I was told I needed to have for all the services I'm paying for but it's stuck on the Welcome screen. Contacted xFinity Customer Support but the representative was not able to resolve the issue. I'm trying avoid having to wait for a Tech to visit. Thank you for joining us here on r/Comcast_Xfinity, your ...Stuck on Welcome Screen Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages.Comcast Communication services S&P 500 Public company Business Finance Business, Economics, and Finance comments sorted by Best Top New Controversial Q&A modemman11 •4. Xfinity Flex is stuck on the welcome screen. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. Check that you do not have any loose cables. To reset your Xfinity Cable box, you will need to unplug the power cord from the back of the box. Once this is done, wait a full minute and plug the power cord back in. You may need to press the “Power” button on top of your box or remote to turn it on after you have plugged it back in. Once your box is back on, you may need to run through ... New X1 DVR Box stuck on the Welcome screen during setup. I was told that I needed a new X1 DVR Box to be able to receive all the services I'm paying for. The new X1 DVR Box was received but it's stuck on the Welcome screen during setup. I contacted Xfinity Support but the representative was not able to resolve the issue and wanted to send a ...Learn to troubleshoot common error codes.Users share their experiences and solutions for X1 box that reboots to the welcome screen and does not respond to remote commands. Some suggest it is a common problem with the loader image, others say it is a sign of a defective box.X1 Box Stuck In A Restart Loop. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check ...Push the power button on the front of the box, wait for two seconds, and then push it again. If there is still a black screen, then press the XFINITY button on the remote. 2. If this doesn’t correct the issue, power cycle the box by pressing and holding the power button on the front of the box for 10 seconds, until the box restarts, or unplug ...Comcast Communication services S&P 500 Public company Business Finance Business, Economics, and Finance comments sorted by Best Top New Controversial Q&A modemman11 •Our cable box keeps restarting on its own and then gets stuck on the black “welcome screen.”. This has been happening multiple times a day for the last couple months. Our internet service has also been going out daily for the last few months. Please help. We have made changes to keep employees safe so response and call times may be longer ...However, the next day when I turned it on the welcome screen was the only thing that was displayed. After trying to unplug it and plug it back in, it’s still not working. It’s been a few days of trying to figure out the problem but it’s still not working. Looking for help. Try holding the wps button on the bottom for 7 seconds.Its not in the most ventilated space but its pretty dang warm and only been on ~15 minutes. Troubleshooting I've done so far: Replaced every cable. Coax, HDMI, Power supply. Made sure they were all 4k certified and comcast/xfinity sent cables. Killed external power to the box and let it sit. Temp fix but still crashes when I want to use the remote.Welcome. Getting Started. Sign in. X1. Xfinity Community Forum. TV. X1. Stuck on screensaver. carsla13. New Poster • 1 Message. Thursday, March 19th, 2020 9:00 PM. Closed. Stuck on screensaver. Cannot navigate away from the screensaver... Have reset, restarted both X1 and flex...Our cable box keeps restarting on its own and then gets stuck on the black "welcome screen." This has been happening multiple times a day for the last couple months.Please help. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant.Feb 6, 2022 · Stuck on welcome screen. Hello. My X1 box is stuck on the welcome screen loop. Several attempts to fix, using all official steps (cable connections, gateway restart, power cycles of varying lengths) have not yielded positive results. This isn't the first time, but it's taken this long. Please help! Thank you, Hello, @sirjakeyjake. Comcast Xfinity customers have several options for blocking calls from unwanted numbers to a landline or cell phone. Comcast provides both a robocall blocker and a call screening service that can be used to block specific numbers.Xfinity Voice. For Xfinity Voice customers, try restarting the modem by pressing the Reset button located on the back of the modem. Press the Reset button until you see the lights go off on the front of the unit. Release the Reset button and wait for all of the indicator lights to come back on.Stuck on welcome screen. Hello. My X1 box is stuck on the welcome screen loop. Several attempts to fix, using all official steps (cable connections, gateway restart, power cycles of varying lengths) have not yielded positive results. This isn't the first time, but it's taken this long. Please help! Thank you, Hello, @sirjakeyjake.Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...Here are the troubleshooting steps I have taken: Reset the box 50+ times using several wait times after the power is pulled (5 seconds, 10 seconds, 30 seconds, 2, 5 minutes, etc). I tried resetting the box from the Xfinity portal, however, it is not showing up the connected devices list (only the older box shows up).Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color.Apr 2, 2022 · First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires. About Xfinity Box. This Xfinity Box is not different from the typical DVR. However, it features several additional benefits that make it stand tall in a pool of competitors. The Xfinity Box is offered for free by Comcast. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements.May 1, 2023 · Fix 1: Restart the Xfinity Box. One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. So, if you are not able to fulfill your entertainment cravings because the device is stuck at the home screen, then worry not, as a simple restart is enough to fix the issue. Here are the steps you need to ... Please contact the moderators of this subreddit if you have any questions or concerns. Hello Nebulotic. We appreciate you visiting our subreddit and creating a post. I can assist with troubleshooting and activating your Xfinity Flex box. To get started, please send us a Modmail message and include your full name and service address, so we can ...To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it.Stuck on Welcome Screen Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages.For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. What fixed this was going to the iPhone app “Xfinity My Account” then selecting TV, Troubleshoot ...Mar 23, 2022 · Official Employee. •. 972 Messages. Welcome to our community forum, @user_08ca1b! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity service. Voice guidance is a life saver for some customers but it can definitely be a nuisance when you don't need it! Jul 26, 2020 · Xfinity Flex stuck on Welcome Connecting to your entertainment experience. I recently received a Flex streaming device when I subscribed to Xfinity Internet service. The Flex box worked fine when the installer first configured it to connect via WiFi to the Xfinity-supplied Gateway. I have since purchased a Motorola MB8600 cable modem to replace ... Fix Xfinity Stuck On Welcome Bienvenido Screen: If your Xfinity is stuck on the welcome Bienvenido screen then you can try the above steps. All these steps might help you to move forward with that welcome screen. Other than this you can try disconnecting all the cords from the socket and the device. After waiting for 10-20 seconds, install them ...If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. If that doesn't work, you can reset the remote to factory by holding the A and D button together until the light on top of the remote turns solid green, then press 9,8,1. It'll blink twice then you should be able to re-pair your remote with the above settings. If you have the XR11, it's the setup button until solid green then the Xfinity button.Support TV & Streaming Restart Your X1 TV Box When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online …X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We’re updating your TV Box to the best experience possible," along …Xfinity Flex Stuck on Welcome Screen . If you’ve been having trouble with your Xfinity Flex box getting stuck on the welcome screen, you’re not alone. Several users have reported this issue, and it can be quite frustrating. Here are a few things you can try to fix the problem: 1. Restart your Flex box. However, the next day when I turned it on the welcome screen was the only thing that was displayed. After trying to unplug it and plug it back in, it’s still not working. It’s been a few days of trying to figure out the problem but it’s still not working. Looking for help. Try holding the wps button on the bottom for 7 seconds. See full list on thedroidguy.com Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box.Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color.After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ...Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color.Restarting your xfinity equipment is the quickest and easiest way to fix the welcome screen issue. Here are the steps to restart your equipment: Unplug the power cords from the back of your modem and router. Wait for at least 30 seconds. Plug the cords back in, starting with the modem, and wait for your equipment to start up.2 Apr 2022 ... What to Do When the Xfinity Box the Says Boot · Check for Xfinity Outages · Check Connectors and Cables · Restart the Xfinity Box · Reset the ...The blue screen says "preparing your box for new software..." and is followed by eight DOCSIS status tests, with the last being "Operational..." The results are either DONE or OK for all of the tests, although the answers are different for each every time I reset. I have tried to unplug for 30-60 seconds multiple times to no avail.One of the first things you can try when your Xfinity box is stuck on the welcome screen is power cycling it. Power cycling simply means turning off the box, unplugging it from the power source, waiting for a few seconds, and then plugging it back in and turning it on again.Comcast Communication services S&P 500 Public company Business Finance Business, Economics, and Finance comments sorted by Best Top New Controversial Q&A modemman11 •The boxes have been rebooted probably 20 times. Each time, the Welcome screen appears, I answer No to Voice Guidance, then audio and video setting are optimized. I get to select a name for the box, and then, BAM, the Voice Guidance question is back. ... even though the remote worked for everything except the stuck Voice …But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is ...X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We’re updating your TV Box to the best experience possible," along …The blue screen says "preparing your box for new software..." and is followed by eight DOCSIS status tests, with the last being "Operational..." The results are either DONE or OK for all of the tests, although the answers are different for each every time I reset. I have tried to unplug for 30-60 seconds multiple times to no avail.Unplugging the Xfinity Cable Box. By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box: Switch off your Xfinity Cable Box. Unplug the device from the outlet. Wait for 10 seconds and then plug it back to the outlet. Press the Power button.Please contact the moderators of this subreddit if you have any questions or concerns. Hello Nebulotic. We appreciate you visiting our subreddit and creating a post. I can assist with troubleshooting and activating your Xfinity Flex box. To get started, please send us a Modmail message and include your full name and service address, so we can ...Support TV & Streaming Restart Your X1 TV Box When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote.4. Xfinity Flex is stuck on the welcome screen. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. Check that you do not have any loose cables.Jul 26, 2020 · Xfinity Flex stuck on Welcome Connecting to your entertainment experience. I recently received a Flex streaming device when I subscribed to Xfinity Internet service. The Flex box worked fine when the installer first configured it to connect via WiFi to the Xfinity-supplied Gateway. I have since purchased a Motorola MB8600 cable modem to replace ... Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ... This is the procedure I used. Press the settings button until the light turns green. Then press the AB button for five seconds. For some reason, I didn't need to press/ enter 981 following the pressing of the AB buttons. It just started working.Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. It has happened here twice now in the last two months. Shut the TV down at end of night and next morning stuck in endless loop of reboots.One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. So, if you are not able to fulfill your entertainment cravings because the device is stuck at the home screen, then worry not, as a simple restart is enough to fix the issue. Here are the steps you need to follow to restart the Xfinity Box.If you’re a Xfinity customer and you’ve been stuck on the “Welcome Bienvenido Bienvenue” screen, don’t worry, you’re not alone. This is a common problem that many Xfinity customers have been experiencing lately. There are a few things you can try to fix this issue. First, make sure that your device is connected to the internet.Official Employee. •. 618 Messages. Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help. I no longer work for Comcast.Hey @user_c948e1, thank you for reaching out to Xfinity Support on our Forums. Since the welcome screen is showing, it should be an issue with the HDMI port unless it is related to the handoff. We may need to reprogram the box or replace it. Can you send us a direct message so we can help? To send a direct message: Click "Sign In" if …. However, the next day when I turned it on the welcome screen was the oDescription: It looks like your Flex box can't perform th To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the … Authentic representation in film, TV, and media plays an essen 4. Xfinity Flex is stuck on the welcome screen. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. Check that you do not have any loose cables. Hello @user_1ecaf4 thank you for creating a public post for assist...

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